Shipping policy

Shipping Policy

Thank you for shopping with Cupid’s Room! Please review our shipping details below.

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Processing & Shipping Times

Orders typically ship within our standard processing timeframe.

Once shipped, please allow 10–15 days for your order to arrive.

Shipping times may vary depending on product availability, carrier delays, holidays, or high-volume periods.

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Order Tracking

Once your order has been shipped, you will receive an email with your tracking number.

Tracking updates may take 24–48 hours to appear after the carrier scans the package.

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Multiple Shipments

Some items may ship separately based on availability.

If your order arrives in multiple packages, each package will have its own tracking number.

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Address Accuracy

Please double-check that your shipping address is correct at checkout.

Cupid’s Room is not responsible for delays or lost packages due to incorrect or incomplete addresses submitted by the customer.

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Lost, Delayed, or Stolen Packages

Once an order is shipped, the carrier is responsible for delivery.

If your package is lost, delayed, or shows as delivered but you did not receive it, please contact the carrier directly to open a claim.

If you need help after contacting the carrier, you can reach us at Contact@CupidNY.com and we will do our best to assist.

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Shipping Fees

Shipping fees are calculated at checkout and are non-refundable, even if an order is returned.

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International Shipping

At this time, we do not offer international shipping unless otherwise stated.

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Questions?

We’re here to help!

For any shipping-related questions, please contact us at Contact@CupidNY.com.